Trouble with Download Page/License Request Page

outland_144k · Post by **outland_144k** » Sun Mar 31, 2019 5:13 pm

Hi

I just bought Jamstix 4 and I'm trying to request an email with my customer ID and any necessary links from the Download Page/License Request page. I receive the notice "User name not found. Please try again or contact us for assistance!" when I click the button on the page. I do suspect that the reason is because I never created an account, but I'm at a bit of a loss as to how/where to do this. Can you help? Thanks much!

Dan

outland_144k · Post by **outland_144k** » Sun Mar 31, 2019 5:16 pm

Please forgive me; my customer number just arrived on its own. Jamstix and AI are installing as I write.

I do have one question remaining: do I automatically have an account with you now or do I have to create it?

Thanks again,

Dan

Azimuth (Archive) · Post by **Azimuth (Archive)** » Sun Mar 31, 2019 5:21 pm

Your Customer ID and email address is all you need. Welcome aboard.

outland_144k · Post by **outland_144k** » Sun Mar 31, 2019 6:00 pm

Thanks, Ray. Looking forward to it.