RAYZOON

Hi, Ralph -- I'm just touching base to see if you have any further thoughts about fixes for the GUI for JS4 not working on 4K monitors?

http://rayzoon2.com/forum/viewtopic.php?t=7747

Looks like a probable cause has to do with screen resolution being set at something other than 100%. But I can't dial back to that, as everything becomes too small to be usable then.

I really want to give you some more money...

Please use 'Email Tech Support' in the JS4 manager and send me the logs so I can advise you how to fix this.

I just now sent the log and a few notes about my system and symptoms.

Sorry about the delay -- I've come down with the 2018 DeathFlu, and this is the smartest I've been this week.

Are you getting better now? That flu this year is no joke

Please do this on JS4:

- open the manager tool and click 'Troubleshooting'
- check the DPI Override box and set it to 168

See if the GUI cut-off issue is gone now. If the GUI is too small for you, please use the GUI options in JS4 to set scaling to 150% or more.

Success! But there's an additional step.

Sequencing the changes seems to make all of the difference. When I did the Troubleshooting change above, nothing happened, even after reboot, etc.

However -- I reset my Windows display scaling to 100%, rebooted, and the entire JS4 GUI then was visible -- no cut-off. This is in line with what andy_camb reported in the other thread. (Thanks, Andy!)

But it was unusably small, as were any other non-scaling VSTs I brought up. I could then once more re-set Windows scaling to 175% -- with DPI Override set to 168, as you suggested -- and the GUI was not cut off. Still too small, so I increased the JS4 GUI to 200%, it increased the VST window size in Reaper, and it seems to be perfectly functional.

So -- the fix, for me, at least, is to set to Windows' default size display first, then I can successfully make all needed adjustments. These changes still work after removing JS4 from the instrument track, restarting Reaper, and reloading JS4.

I'm going to fool around with this a bit more to make sure there aren't any subtle gotchas that I haven't spotted yet, but I think all is good. And I'll be purchasing tomorrow if so. Happy dance!

Thanks, Ralph!!!