GUI causing clicks and pops

sharke_ · Post by **sharke_** » Sat Mar 16, 2019 1:44 pm

I'm trying the free version of Jamstix 4 to assess whether I should upgrade from 3. I'm using it in Bitwig. It's not working very well - every time I adjust something on the GUI, I hear clicks and pops. My system is fully up to date with drivers etc. Jamstix 4 is the only plugin GUI which does this. Does anyone else have this problem and am I likely to still experience if I pay for a full upgrade?

Azimuth (Archive) · Post by **Azimuth (Archive)** » Sun Mar 17, 2019 12:01 am

Use the Manager app to send an email to support and attach the log files.

Post by **Ralph @ Rayzoon** » Sun Mar 17, 2019 10:15 am

sharke_ wrote:It's not working very well - every time I adjust something on the GUI, I hear clicks and pops.

Yes, send the logs at Azimuth said. Also, quick thing to try right now is this:

- close DAW
- open manager tool
- click 'Troubleshooting'
- uncheck '2D Acceleration'
- check 'Disable Hardware Acceleration'

sharke_ · Post by **sharke_** » Sun Mar 17, 2019 11:43 pm

Where do I install the manager tool? It says "Manager tool could not be found."

Azimuth (Archive) · Post by **Azimuth (Archive)** » Mon Mar 18, 2019 4:07 am

A copy of the Manager app (Jamstix4Manager.exe) should be located in C:\ProgramData\Jamstix 4 Data if you haven't uninstalled Jamstix.

sharke_ · Post by **sharke_** » Mon Mar 18, 2019 11:56 pm

a_zimuth wrote:A copy of the Manager app (Jamstix4Manager.exe) should be located in C:\ProgramData\Jamstix 4 Data if you haven't uninstalled Jamstix.

It's supposed to be in that very folder? I don't see it. Maybe because I only have the free version installed?

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Azimuth (Archive) · Post by **Azimuth (Archive)** » Tue Mar 19, 2019 12:13 am

If it's not there just download it again and run it:

https://www.rayzoon.com/jamstix4_free.html

sharke_ · Post by **sharke_** » Sat Mar 30, 2019 2:36 pm

a_zimuth wrote:If it's not there just download it again and run it:

https://www.rayzoon.com/jamstix4_free.html

Ran it. Disabled 2D acceleration. Problem is now even worse. Audio cuts out whenever I am adjusting anything in the brain. I use hundreds of plugins and not one of them does this when using the GUI, so it can't be my system.

Post by **Ralph @ Rayzoon** » Sat Mar 30, 2019 2:44 pm

sharke_ wrote: Ran it. Disabled 2D acceleration. Problem is now even worse. Audio cuts out whenever I am adjusting anything in the brain. I use hundreds of plugins and not one of them does this when using the GUI, so it can't be my system.

We'll get it sorted. Please click 'Email Tech Support' in the manager to send me the logs so I can look into this.