Support response?

b15_fliptop · Post by **b15_fliptop** » Sat May 12, 2018 1:00 pm

I've sent two emails to support recently, the first a week ago now, and haven't heard back. What is the typical response time?

Azimuth (Archive) · Post by **Azimuth (Archive)** » Sat May 12, 2018 4:21 pm

Usually pretty quick, a day or two at most usually. Ralph has been off the radar more than usual lately but I have no idea why that is. I'm waiting for a response from him myself actually. You can PM me and ask if you think it's something I might be able to help with.

b15_fliptop · Post by **b15_fliptop** » Sat May 12, 2018 4:30 pm

Thanks for the response. IÃ¢â‚¬â„¢ll guess wait a bit longer for Ralph, but appreaciate the offer.

chesterdesmond · Post by **chesterdesmond** » Tue May 15, 2018 2:27 pm

Ralph spoiled us with lightning fast support in the past so it seems weird to have to wait! Hope all is well with him.

b15_fliptop · Post by **b15_fliptop** » Tue May 15, 2018 2:29 pm

His last post was on April 28th. Hope everything is okay!

Post by **Ralph @ Rayzoon** » Fri May 18, 2018 4:55 pm

Sorry about the delay, Brian!
I haven't been able to replicate the issue with the song file you've sent but please click 'Reset Song' in the song menu with the project loaded and see if the problem is gone.